Returns & Exchanges
Axe Bat is proud to offer a 30 Day Guarantee on all current model bats*. Bats that qualify may be used in games, practices, and if you’re not completely satisfied within 30 days of receiving the bat, we’ll buy it back for the price in which it was purchased. Customer is responsible for shipping the bat back to Axe Headquarters and will be credited the full purchase price upon receipt of the bat. Please note: The 30 Day Guarantee is not a valid means to return a bat and purchase the same/different model at a discounted or sale price. Axe Customer Service representatives will utilize their judgement on each return and reserve the right to refuse the 30 Day Guarantee return based on not meeting the criteria above. For specific return questions, feel free to contact us at the form above.
Axebat.com only accepts non-warranty claims on bats purchased through the online store. All non-warranty claims must be ran through the original store or retailer of purchase.
For all other returns and exchanges, product must be in its original wrapper and non-used. Axe Bat must be contacted via the warranty form for any/all product returns or exchanges within 30 days of receipt. Axe Bat will issue an RA number which must be clearly marked on the package that is being returned. In most cases, the customer is responsible for shipping costs associated with returns unless Axe Bat was at fault on the initial shipment. Exchanges will be processed within 72 hours of the receipt of the product and replacement product may take up to 48 hours to ship. Refunds will be processed within 72 hours of receipt of the product as well, however the bank may take longer to return the funds to your account.
*Current model bats do not include non-warranty bats or closeout bats.