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Customer Service


Orders typically ship within 24-48 business hours from the time the order was placed.* You will receive a confirmation e-mail immediately after placing your order, and another e-mail with tracking information within 48 business hours (for in-stock purchases). Processing may take longer over the weekend or during peak season. Most orders ship from Seattle, Washington, and can take up to 6 business days via ground shipment within the United States. Free shipping does not apply to international orders and the buyer is responsible for any shipping, duties, taxes, or fees incurred by shipping internationally. Not all international orders can be accepted or fulfilled. For orders shipping outside the United States or Canada, please contact us at info@axebat.com to place your order.

*To ship same day, expedited orders must be placed before 1 p.m. (PT).



Returns & Exchanges

To our valued customers:

Due to Washington’s “Stay Home, Stay Healthy” order of March 23rd, our warehouse operations have been temporarily suspended to comply with the government-mandated shutdown. Consequently, we are unable to accept or process any new or existing warranty claims until further notice.

We regret the inconvenience and look forward to resuming normal business activities, but must do our part to protect our employees, their families, and the communities in which they live. Thank you for understanding.

Our thoughts are with all of those who are stricken or struggling right now. Times such as these reveal how interconnected we all are as a human family, but also the important role sports play in creating and building those bonds. Like you, we eagerly await a return to normalcy and brighter days ahead.

Our customer support team remains available via online chat and email if you have questions. We also will be updating this page with more information as it becomes available.

Thank you for your continued support as we work through this crisis together.

The Axe Bat Team


Axe Bat Headquarters
3401 Lind Ave. SW Renton WA, 98057

Hours of operation:
7:00 PST – 4:00 PST Monday through Friday