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Customer Service


Orders typically ship within 24-48 business hours from the time the order was placed.* You will receive a confirmation e-mail immediately after placing your order, and another e-mail with tracking information within 48 business hours (for in-stock purchases). Processing may take longer over the weekend or during peak season. Most orders ship from Seattle, Washington, and can take up to 6 business days via ground shipment within the United States. Free shipping does not apply to international orders and the buyer is responsible for any shipping, duties, taxes, or fees incurred by shipping internationally. Not all international orders can be accepted or fulfilled. For orders shipping outside the United States or Canada, please contact us at info@axebat.com to place your order.

*To ship same day, expedited orders must be placed before 1 p.m. (PT).



Returns & Exchanges

Axe Bat is proud to offer a 30-Day Guarantee on all current-year, non-wood or wood composite models. Bats that qualify may be used in games, practices, and if you’re not completely satisfied within 30 days of receiving the bat, we’ll buy it back for the price for which it was purchased. Customer is responsible for shipping the bat back to Axe Bat Headquarters and will be credited the full purchase price upon receipt of the bat. Please note: The 30-Day Guarantee is not a valid means to return a bat and purchase the same/different model at a discounted or sale price. Axe Bat customer service representatives will use their judgement on each return and reserve the right to refuse the 30-Day Guarantee return based on it not meeting the above criteria. For specific return questions, feel free to contact us at the form above. Axebat.com only accepts non-warranty claims on bats purchased through the online store. All non-warranty claims must be run through the original store or retailer of purchase. For all other returns and exchanges, product must be in its original wrapper and non-used. Axe Bat must be contacted via the warranty form for any/all product returns or exchanges within 30 days of receipt. Axe Bat will issue an RA number which must be clearly marked on the package that is being returned. In most cases, the customer is responsible for shipping costs associated with returns unless Axe Bat was at fault on the initial shipment. Exchanges will be processed within 72 hours of the receipt of the product and replacement product may take up to 48 hours to ship. Refunds will be processed within 72 hours of receipt of the product as well, however the bank may take longer to return the funds to your account.

For 30-Day Guarantee returns, or Warranty claims, click here.


Axe Bat Headquarters
3401 Lind Ave. SW Renton WA, 98057

Hours of operation:
7:00 PST – 4:00 PST Monday through Friday