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The Axe 30-Day Money Back Guarantee

 

What is the Axe 30-Day Money-Back Guarantee?

We are so confident you’ll love your new Axe Bat that we offer a 30-day, money-back guarantee on all current-year baseball and fastpitch composite and alloy game bats purchased on axebat.com (Excludes Wood, Training, and Slowpitch) 

If you’re dissatisfied for any reason with the performance of your Axe Bat, simply return it within 30 days of purchase for a full refund of the product price!

How It Works

  1. Try It Risk-Free: Use your new Axe Bat for up to 30 days.
  2. Not Satisfied? Return it within 30 days for a refund.
  3. Refund Policy:
    1. Refunds match the product price (excluding shipping).
    2. Refunds will be issued via the original payment method.

Note: Axe Bat does not cover return shipping costs.

Eligibility Requirements

The 30-Day Money-Back Guarantee applies only to purchases made on axebat.com and excludes the following:

  • Wood & Wood Composite Bats
  • Bats from Previous Model Years or Closeouts
  • Training Bats
  • Non-Bat Items
  • Bats Purchased Outside Axebat.com
  • Used Bats
  • Slowpitch Models

Important Details

  • Returned bats must be accompanied by a valid receipt from axebat.com.
    • If you need help finding your receipt, reach out to info@axebat.com.
  • Axe Bat reserves the right to void any 30-Day Money-Back Guarantee claim.
  • Fraudulent returns will be prosecuted to the fullest extent of the law.

Have Questions?

For questions about your 30-Day Money-Back Guarantee or to start a return, contact our customer service team at info@axebat.com.

AXE 30-DAY MONEY-BACK GUARANTEE FORM

 

30-Day Challenge FAQs

How do I return a bat under your 30-Day Challenge?

Please scroll up and fill out the Axe 30-Day Challenge Return Form.

I’ve filled out the online return form. What happens now?

You should receive an email from our customer service
department within 2-3 business days containing a Return Authorization form and a unique return number.

Fill out that form completely, complete the RA form,
and submit your proof of purchase to the below address. Please remember to
include the RA number on the outside of the package.

Axe Bat
Attn: [RA# you received] 

19015 66th Ave S. Kent, WA 98032

Next Steps: 

  • Do not send the bat back before receiving your RA#

Once we receive the bat back to our warehouse and document it with your RA# tied to your order we will process the refund back on the payment method used to make the purchase.

If you provide us proof of shipping with a tracking # to batwarranty@badensports.c om, we can process your refund prior to receiving the bat back to our warehouse.

  • Note: We do not pay for return shipping 

Do you provide shipping labels for 30-Day Challenge returns?

No. All postage, shipping, and insurance costs (if desired) are paid by the customer.

How long does it take to get my refund?

Once your bat has been received by our warehouse and your return form has been approved, our customer service team will send you an email confirming the refund has been processed. However, it can take another 24-48 hours before the refund shows in your account.

For quicker refunds, you can submit your return tracking information to info@axebat.com along with your order # and we can process the return then.

How do I know which bats qualify for your 30 Day Challenge?

Our 30-Day Guarantee applies to
all current year game bat alloy and composite models. It doesn't cover training bats, gear, or anything purchased outside of axebat.com.

What isn't covered under the 30-Day Challenge?

The 30-Day Challenge does not cover:

  • Wood Bats
  • Training Bats
  • Closeout Models
  • Apparel
  • Gear
  • Equipment
  • Used Bats
  • Any purchases made outside of axebat.com

Are training bats covered under your 30-Day Challenge?

No. All training equipment and gear are ineligible to be returned under the 30-Day Challenge.

When does my 30-Day window start?

Your 30 days start the day the bat shows as delivered to the shipping address listed on your order. It does not start the day you purchased the bat, or the day you first started using it.

We may make extended
exceptions for bats purchased as holiday gifts in November and December.

Do you allow for returns beyond the 30 Days for holiday gifts?

We understand many people do their holiday shopping early and would like an extension of the 30-Day window to allow the person receiving the bat as a gift to hit with it.

This year, for eligible bats purchased between 11/15-12/25 we will extend the 30-Day Challenge return window to January 31st. 

We do reserve the right to make changes to this policy.

Does the 30-Day Challenge work for bats purchased outside of Axebat.com?

No, only bats purchased on axebat.com are eligible for our 30-Day Challenge. We will not make any exceptions.

If you are wanting to make a return of your bat purchased outside of axebat.com, you will need to work with the location you made your purchase.

Are there any restrictions on how I use the bat during my 30-Day trial period?

You should feel free to use your new Axe Bat as you would your normal game bat. We’re confident you’re going to love it, and we want you to fully experience the advantages of swinging your Axe Bat. We only ask that you do not tamper with the bat, alter it. Use it in appropriate weather and with appropriate balls. 

If we suspect the bat was used improperly, we reserve the right to deny your return request.

I just passed my 30-Days. Can I still return the bat for a refund?

Unfortunately, no. Bats that have been used for more than 30-Days are not eligible for a refund under terms of our program.

Does my refund include what I paid for shipping?

No. The refund covers only the price you paid for the bat. We cannot refund shipping expenses.

The bat I just purchased on your website is now on sale. Can I use the 30-Day Challenge to return the one I have and re-purchase at the discounted price?

No. That is not the intended use – nor is it a valid use – of our 30-Day Challenge. Our customer service representatives
reserve the right to refuse any returns deemed to be an abuse of this policy.

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