30 Day Return: Next Steps

THANK YOU FOR SUBMITTING YOUR 30-DAY RETURN. PLEASE ALLOW US 3-4 BUSINESS DAYS TO PROCESS YOUR REQUEST.

Next Steps: 

  • We will process your submission and send you an RA# along with instructions on shipping the bat back to us
    • Do not send the bat back before receiving your RA#
  • Once we receive the bat back to our warehouse and document it with your RA# tied to your order we will process the refund back on the payment method used to make the purchase
    • If you provide us proof of shipping with a tracking # to batwarranty@badensports.com, we can process your refund prior to receiving the bat back to our warehouse.
  • Note: We do not pay for return shipping 

Q: How do I return a bat under your 30-Day Guarantee?

A: Click here to fill out our online 30-Day Guarantee form. Under “30-Day Guarantee Return”, please make sure to select the option that best matches your reason for returning the bat.

Q: I’ve filled out the online return form. What happens now?

A: You should receive an email from our customer service department within 2-3 business days containing a Return Authorization (RA) form and an RA number. Fill out that form completely and return the bat, the RA form, and your proof of purchase to the below address. Please remember to include the RA number on the outside of the package.

Axe Bat
Attn: [RA# you received] 

19015 66th Ave S, Kent WA 98032

Q: Do you provide shipping labels for 30-Day Guarantee returns?

A: No. All postage, shipping, and insurance costs (if desired) are paid by the customer.

Q: How long does it take to get my refund?

A: Once your bat has been received by our warehouse and your return form has been approved, our customer service team will send you an email confirming the refund has been processed. However, it can take another 24-48 hours before the refund shows in your account.

Q: How do I know which bats qualify for your 30-Day Guarantee?

A: Our 30-Day Guarantee applies to all new 2022 and 2023 model years, non-wood/non-wood composite game bats sold on axebat.com. 30 day does not apply to any model year 2014-2021 model year bats.

Q: Are training bats covered under your 30-Day Guarantee?

A: No. Our Speed Trainers, Long Trainer, One-Hand Trainer, and Fungo bats are not eligible to be returned under the 30-Day Guarantee.

Q: When do my 30 days start?

A: Your 30 days start the day the bat shows as delivered to the shipping address listed on your order. It does not start the day you purchased the bat, or the day you first started using it.

Q: Do you allow for returns beyond 30 days for holiday gifts?

A: We understand many people do their holiday shopping early and would like a few extra days to allow the person receiving the bat as a gift to hit with it. This year, for eligible bats purchased between Nov. 17-30, we will extend the 30-Day Guarantee to Jan. 3.

Q: Can I use your 30-Day Guarantee to return a bat I purchased at a retail location, a third-party vendor, or from another online store?

A: No, only bats purchased on axebat.com are eligible for our 30-Day Guarantee.

Q: Are there any restrictions on how I use the bat during my 30-day trial period?

A: You should feel free to use your new Axe Bat as you would your normal game bat. We’re confident you’re going to love it, and we want you to fully experience the advantages of swinging our handle and technology. We only ask that you not tamper with the bat, or alter it in any way.

Q: I just passed my 30 days. Can I still return the bat for a refund?

A: Unfortunately, no. Bats that have been used for more than 30 days are not eligible for a refund under terms of our program.

Q: Does my refund include what I paid for shipping?

A: No. The refund covers only the price you paid for the bat.

Q: The bat I just purchased on your website is now on sale. Can I use the 30-Day Guarantee to return the one I have and re-purchase at the discounted price?

A: No. That is not the intended use – nor is it a valid use – of our 30-Day Guarantee. Our customer service representatives reserve the right to refuse any returns deemed to be an abuse of this policy.

Refunds will match the price paid for the product, excluding shipping, and be given only via the method of payment used on axebat.com. Axe Bat does not pay for return shipping labels. Returned bats must be in good condition and presented with a valid receipt from axebat.com. The 30-Day Guarantee applies only to purchases made on axebat.com, and does not include the following bats:

  • Wood bats
  • Wood-composite bats
  • All bats from model years 2014-2021
  • Speed Trainers (Adult, Youth & Softball)
  • Long Trainer
  • One-Hand Trainer
  • Fungo bat
  • Blast Motion Swing Analyzer
  • All non-bat items

Axe Bat reserves the right to void any 30-Day Guarantee claim for any reason. All fraudulent returns will be prosecuted to the fullest extent.

 

 

FREQUENTLY ASKED QUESTIONS

GENERAL PRODUCT FAQS

WHY THE AXE HANDLE?

The Axe wasn’t an accidental or arbitrary design. Over 150 years ago, when baseball bats were first made, the only technology available was a lathe. Because a lathe spins a bat on an axis, the entire bat had to be round, including the knob and handle. Now we have the ability to manufacture the handle in a way that makes the most sense for the hitter. Now, every curve and angle is bio-mechanically superior to the traditional round knob, and every other bat on the market.

WHO SWINGS AXE BAT?

Players of all ages nationwide are swinging Axe Bats. Our bat is approved for play at all amateur and professional levels and is being swung exclusively by college baseball programs from NCAA Division I to NAIA. In Major League Baseball, over 100 players have swung an Axe-Handle bat during the regular season. Since 2015, those players have recorded more than 2,100 hits, 300 home runs, and 1,100 RBI. Among the stars to have swung it are Mookie Betts, Carlos Correa, Jake Lamb, Dustin Pedroia, George Springer, and Yordan Alvarez.

WHAT DOES THE AXE HANDLE DO FOR MY SWING?

Lots of things, because it’s
the only handle built for your swing. Pick it up, and right away you’re going to notice it’s more comfortable than the round knob you’ve been swinging. That superior grip is going to allow you to control your barrel more precisely, even while swinging at max effort. The handle also is going to give you about 15-20 degrees more in-plane rotation, allowing you to maximize your bat speed.

CAN LEFTIES & RIGHTIES BOTH USE AN AXE BAT?

Yes, both left-handed and right-handed hitters can swing the same Axe bat.

WHERE IS THE AXE HANDLE APPROVED?

Everywhere! The Axe handle is approved in all major, amateur, and professional leagues in baseball, fastpitch softball, and slowpitch softball. Every Axe Bat is tuned to the maximum legal performance under all new bat regulations. Approvals include: MLB, BBCOR, USSSA, Little League, Babe Ruth Baseball, Dixie Youth Baseball, Pony Baseball, AABC, ASA, ISA, ISF, and NCAA. Check your required league approvals prior to purchasing your Axe.

We are the official bat of Babe Ruth Baseball, Softball and Cal Ripken!

HOW DO I HOLD THE BAT?

The pinky finger should wrap around the front hook portion of the Axe knob, while the bottom of the knob is flush with the base of your palm. The handle should feel natural and comfortable in your hands.

On our newest models you will notice an "X" on the engineered hitting zone, so the ball should make contact on that side.

See HERE

DO I NEED TO ROTATE THE BARREL TO BREAK IT IN?

No, you don't! Because we know where the ball will hit the bat, we can focus our construction on that portion of the bat. Similar to how a Golf Driver is designed.

On our newest models you will notice an "X" on the engineered hitting zone, so the ball should make contact on that side.

See HERE on how to grip the Pro Standard Axe Handle.

DO YOUR BATS WEAR OUT FASTER SINCE YOUR HIT ON ONE SIDE OF THE BAT?

No. Think of the design like a Golf Driver. In fact, one-sided hitting is a performance advantage for us. Our engineers know where contact on the barrel
will occur and can develop technologies to ensure Axe Bat barrels perform to maximum allowable standards and remain strong and durable throughout the
lifetime of your bat. This technology is built into what we call our Engineered
Hitting Zone, which covers the 270° surface on which you will always make contact.

WHAT IS THE 'ENGINEERED HITTING ZONE'?

Regardless if you’re a lefty or a righty, you will only hit the Axe on a 330° portion of the barrel. This is the ‘Engineered Hitting Zone.’ The top of the bat (the 30° non-hitting portion of the barrel) is the only area of the bat not designed for maximum performance and durability. On the Axe the ball only makes contact with the “sweet spot” and ours is as big or bigger than anybody’s.

HOW DO YOU DESIGN YOUR BATS DIFFERENTLY TO ENSURE DURABILITY AND POP WITH ONE-SIDED HITTING?

Depending on barrel material, we utilize several different technologies to achieve one sided hitting:

  • Composite: Our composite bats use ++ technology. ++ uses additional layers of carbon fiber in the hitting zone, literally making the barrel thicker where the ball strikes. To maximize the performance, we added an asymmetric ‘C’ shaped slip plane which makes this thick hitting wall perform like two very hot thin walls.

  • Alloy: We use military grade LP Scandium Alloy that has an incredibly high strength to weight ratio. We then use a proprietary combination of swedging and machining to put pop and durability in the hitting zone, and shave weight everywhere else. One-sided hitting lets us maximize pop, durability and balance in a single bat.

CAN YOU SUPPORT YOUR CLAIMS? (INCREASED BAT SPEED, BARREL CONTROL, POWER TRANSFER)

Absolutely. Multiple studies
have been conducted comparing the Axe Handle to a traditional round handle. The findings show that the Axe Handle enables maximum bat speed with optimal barrel control, while also providing superior comfort.

WHAT IS THE DIFFERENCE BETWEEN THE PRO AXE HANDLE AND THE PRO FLARED HANDLE?

PRO STANDARD AXE HANDLE:

  • MAX CONTROL
  • MAX BAT SPEED
  • MAX BARREL CONTROL

Axe Pro Insights: The Pro Standard Handle has been our most used Axe Handle design by our Pros since 2017. Players like George Springer, Mookie Betts, Dansby Swanson, and Yordan Alvarez use this handle. The handle offers the most oval design feel, which locks in your bottom hand throughout the swing, allowing for maximum feel and control of the barrel. 

Who’s it for? If you are looking for the most control and a locked-in grip, then the Pro Standard Axe Handle for you.

PRO FLARED AXE HANDLE:

  • MAX POWER
  • MAX WHIP
  • MORE GRIP FREEDOM

Axe Pro Insights: The Pro Power Flared Handle has been in use by our Pros since 2019. Originally created for Carlos Correa, Kris Bryant, and Giancarlo Stanton, the Flared Handle has become incredibly popular with power hitters. The handle features the most pro flared design and offers an unrestricted feel, allowing maximum freedom and whip of the barrel while maintaining the benefit of control in your swing. 

Who’s it for? If you are a power hitter looking for the most juice and whip in your swing, plus the feel of true freedom in your grip, then the Pro Power Flared Axe Handle is for you.

WHAT IS YOUR FLARED HANDLE?

The Axe Flared Handle (shown
below) gives the familiar feeling of a round knob but maintains the Axe Bat details that we find most crucial to a powerful, tuned in swing.  More can be read about the Flared Handle design HERE

DO YOU HAVE A PATNENT ON THE AXE BAT?

Yes. Our parent company, Baden Sports, owns exclusive rights to the Axe Bat patent (No.7878930). All of our patents are listed here: https://axebat.com/pages/patents.

WHAT'S THE BREAK-IN PROCESS?

Our alloy bats require no
break-in period and perform to the maximum allowable standard right out of the wrapper. You should have a very similar experience with our composite bats, but as with all composite barrels, there is a natural break-in period. We would expect you to be achieving max performance with as few as 50 swings.

WILL AXE DONATE A BAT OR MONEY TO MY FUNDRAISER?

While we’d love to help out with every request, as a small family owned company - we have limited resources to donate, even to worthy causes. Exceptions may be made on a case-by-case basis.

ORDER FAQS

I NEED TO MAKE A RETURN

HOW DO I SUBMIT A WARRANTY CLAIM?

If you have a bat that experience some type of break or defect, you can find out if your model is covered and start your claim HERE

WHAT IS THE 30-DAY CHALLENGE?

THE BOLDEST, MOST CONFIDENT BAT GUARANTEE IN THE INDUSTRY.

We are so confident that you will love your new Axe Bat that we offer a 30-Day, money-back guarantee on current year composite and alloy game bats purchased on axebat.com (excludes wood composite models). If you’re dissatisfied for any reason with the performance of your new Axe Bat, return it within 30-Days for a refund!

You can get more information on our 30-Day Challenge HERE

HOW LONG DOES IS TAKE TO SHIP AN ORDER?

Most orders are processed and shipped within 1-2
business days. Shipping date/time is subject to change due to delays or weather conditions. The shipping method selected is reflected by the number of days in transit and does not include order processing time. Ground and Expedited shipping options are available via UPS. UPS does not guarantee Saturday delivery for orders placed using expedited shipping. For any shipping needs/questions, please contact us directly by email - Info@axebat.com.

DO YOU SHIP INTERNATIONALLY?

No, unfortunately we currently only ship within the US and Canada.

DO YOU OFFER TEAM PARTNERSHIPS?

Yes, team deals are available in most cases, but are negotiated through our outside
sales representatives. To apply for a Team Partnership, fill out the form HERE

DO YOU SPONSOR YOUTH PLAYERS?

No, we do no financially compensate youth players. However, we do partner with a lot of youth players/parents to do reviews, collaborate on content, partner on giveaways etc. You can fill out the application HERE

WHAT SIZE BAT SHOULD I GET?

If you need assistance select the type of bat and the size of the bat, please reach out via live chat or send your player's height, weight, age, and league to info@axebat.com and we will provide you our professional recommendation.

CAN YOU SEND ME (OR MY TEAM) A BAT TO TRY FOR REVIEW?

Unfortunately, we get too many of these requests to accommodate as standard practice. But we do offer a 30-day Challenge on most models. This allows you to purchase the bat, use it in practice/games as much as you want for 30-days, and if you don't love it, send it back for a refund! For more information go HERE

TRAINING FAQS

WHY DO I NEED ALL 3 SPEED TRAINERS INCLUDED IN YOUR OVERLOAD-UNDERLOAD PROGRAM?

They are all designed to work together. Using all three bats, as prescribed in Driveline’s program, will force your body to adapt and learn; and it is how you will achieve your greatest gains.

CAN I USE THE OVERLOAD-UNDERLOAD PROGRAM DURING THE SEASON?

Absolutely. Driveline designed programs specifically for in-season players, and those are
included with the set.

WHAT BENEFIT IS THERE TO THE OVERLOAD-UNDERLOAD PROGRAM?

The program is designed to increase bat speed. Players completing the program have
shown, on average, a 3.2 mph increase in exit velocity over eight weeks.

DO I GET ANY ADDED BENEFIT FROM THE OVERLOAD-UNERLOAD TRAINING PROGRAM IF I ALSO SWING AXE DURING GAMES?

Yes. In fact, Driveline’s research shows players who complete the program then continue swinging Axe-Handle bats in games achieve up to 1.6 mph more in exit velocity than those who return to a round-handle bat for games.

CAN I USE THE UNDERLOAD BAT OFF OF PITCHING?

We do not recommend it. While we have heard of programs using our underload bat in batting practice without issue, we designed the bat to be used with tee and/or toss drills, which is also the use prescribed by Driveline’s program. You run the risk of
invalidating the warranty should you choose to use the bats other than how they
are intended.

DOES YOUR OVERLOAD-UNDERLOAD TRAINING BATS HAVE A WARRANTY?

All three bats are sold with a 120-day warranty.

CAN I BUY A SINGLE WEIGHTED BAT, OR A REPLACEMENT FOR MY OVERLOAD-UNDERLOAD SET?

No, not currently. The program is only being offered as a full set with all bats designed to be used together for maximum gains.