Refund policy
REFUND POLICY
Last updated: October 2026
axebat.com is operated by Baden Sports, Inc. This policy covers returns, refunds and exchanges for orders placed on axebat.com.
We can only accept returns for purchases made on axebat.com. Axe products bought from a dealer, team store, other website or other retailer cannot be returned to us and do not qualify for the 30-Day Money-Back Guarantee; please contact the place you bought them.
Returns
You may return eligible items within 30 days of the date of purchase. To be eligible, an item must be:
- unused, with no signs of hitting or wear;
- in the same condition you received it, with all tags, labels and protective packaging; and
- in its original packaging, with your order number or other proof of purchase.
Items Not Eligible for Return
- Custom bats and other custom or personalized products. Custom bats are not eligible for returns, the 30-Day Money-Back Guarantee or the limited warranty.
- Used bats or other used equipment, except game bats returned under the Axe 30-Day Money-Back Guarantee (see below).
- Gift cards.
- Sale or clearance items marked final sale.
- Items returned more than 30 days after the date of purchase.
- Items purchased anywhere other than axebat.com.
Axe 30-Day Money-Back Guarantee
We're confident you'll love your new Axe Bat. If you're dissatisfied for any reason with the performance of an eligible bat, even after using it, you can return it within 30 days of the date of purchase for a full refund of the product price.
Eligible bats: current-year baseball and fastpitch alloy and composite game bats purchased on axebat.com.
Not eligible for the guarantee:
- Slowpitch models
- Wood and wood composite bats
- Bats from previous model years and closeouts
- Training bats
- Non-bat items
- Custom bats
- Bats purchased anywhere other than axebat.com, including from dealers and other retailers
Guarantee refund terms:
- Refunds equal the product price; shipping charges are not refunded.
- Refunds are issued to the original payment method.
- You are responsible for return shipping costs.
To use the guarantee, follow the return steps below and tell us you are returning the bat under the 30-Day Money-Back Guarantee. See the full details at axebat.com/pages/30-day-challenge.
How to Start a Return
1. Email info@axebat.com or call 1-855-293-2287 with your order number and the items you want to return. Please contact us before sending anything back.
2. We will confirm whether your items are eligible and send return instructions.
3. Ship the item to:
Baden Sports, Inc.
Attn: Axe Bat Returns
19015 66th Ave S, Kent, WA 98032
Please do not send returns to any other address. Items sent without contacting us first may be delayed or refused.
Return Shipping
You are responsible for return shipping costs unless we sent you the wrong item or the item arrived defective or damaged. Original shipping charges are non-refundable. For returns over $75, we recommend a trackable shipping service or shipping insurance, since we can't issue a refund for a return we don't receive.
Refunds
Refunds generally take up to 10 business days after we receive and inspect your returned product, or after you provide tracking for your return shipment. We will email you to let you know whether your refund is approved. Approved refunds are issued to your original payment method, and your bank or card issuer may take additional time to post the credit.
If you haven't received your refund after that, check with your bank or card issuer first, then contact us at info@axebat.com.
Exchanges
The fastest way to get a different size, length or model is to return the original item for a refund and place a new order. If an item arrives defective, damaged or wrong, contact us and we will replace it at no cost to you.
Damaged, Defective or Wrong Items
If your order arrives damaged, report it within 14 days of receiving it, with photos of the package and product. If you received the wrong item, contact us within 30 days of the date of purchase. We will cover return shipping and send a replacement or issue a refund.
Gifts
If the item was marked as a gift and shipped directly to you, you will receive store credit for the value of the return. Otherwise, the refund goes to the original purchaser.
Warranty
Many Axe products include a limited warranty against defects. Warranty claims are separate from returns and are handled under the warranty terms for your product. Custom bats are not covered by the limited warranty.
To submit a warranty claim, use our warranty claim form: https://support.axebat.com/support/tickets/new?ticket_form=axe_bat_warranty_form
Questions
Baden Sports, Inc.
19015 66th Ave S, Kent, WA 98032
Email: info@axebat.com
Phone: 1-855-293-2287