Shipping policy
SHIPPING POLICY
Last updated: October 2026
axebat.com is operated by Baden Sports, Inc. This policy explains how and where we ship orders placed on axebat.com.
Where We Ship
We ship to addresses in the continental United States, Alaska and Hawaii. We do not ship to:
- P.O. boxes;
- military addresses (APO, FPO or DPO);
- Puerto Rico, Guam, the U.S. Virgin Islands or other U.S. territories.
Customers in Canada can shop at axebat.ca.
Shipping Rates
- Free standard shipping on orders of $30 or more.
- Orders under $30 are charged UPS shipping rates, calculated at checkout based on the package and destination.
- Training baseballs ship by ground for a flat $4.99.
Shipping charges are shown at checkout before you place your order.
Processing Time
In-stock orders usually ship the next business day (Monday through Friday, excluding holidays), but processing times can vary, especially during launches, holidays and peak season.
Custom and personalized products are made to order and usually take 2 to 3 weeks to produce before they ship.
Delivery Time
Once shipped, most orders arrive within 4 to 6 business days. Delivery dates are estimates and are not guaranteed.
Order Tracking
When your order ships, we will email you a confirmation with a tracking number. If you don't receive it, check your spam folder or contact us.
Address Accuracy
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided at checkout. If you notice an error, contact us as soon as possible; we will try to update the address before the order ships, but cannot guarantee changes once an order is processed. If a package is returned to us as undeliverable, we will contact you to arrange reshipment, which may require additional shipping charges.
Lost or Damaged Packages
- Lost packages: If your package hasn't arrived, or tracking shows it was delivered but you can't find it, contact us within 30 days of the date you placed your order. We will work with you and the carrier to resolve it.
- Damaged packages: If your order arrives damaged, contact us within 14 days of receiving it with your order number and photos of the package and product so we can make it right.
Claims reported after these time frames may not be eligible for replacement or refund.
Taxes
Applicable sales tax is calculated at checkout based on the shipping address.
Returns
For information on returns and exchanges, see our Refund Policy.
Questions
Baden Sports, Inc.
19015 66th Ave S, Kent, WA 98032
Email: info@axebat.com
Phone: 1-855-293-2287