In addition to your contact information, and some general details about your bat (e.g., model, size), you’ll need to provide:

Required Information:

• Bat serial number (on the handle above the grip tape)
• Original proof of purchase (invoice showing item/SKU, price, and date)
• Clear photo of the damage

Claims generally take 2 business days but we request up to 5 business days before you reach out regarding your claim status.

We request up to 5 business days to process a claim. However, in most cases we have claims processed within 2 business days!

We ship out the replacement bats to customers the following business day after the claim is approved. UPS take an average of 4 days but this is out of our control.

Please do not reach out on claim status within 5 business days of submitting.

No. Warranty claims are replacement-only and do not qualify for refunds. In many cases the bat is purchased from a third party so it is impossible.

No. We process claims in the order that they are received. Do not submit multiple claims for the same bat.

Sending us multiple forms of communication about your claim will result in longer processing times for everyone.

Please start your claim by filling out this form.

If you need additional support, contact info@axebat.com

We offer a one-year, limited bat warranty, which covers a one-time replacement from date of purchase on certain in-line bats where a manufacturing defect resulted --through normal field use-- in severe denting, cracking, breaking, or detachment of end cap or components.

The product must be purchased within the U.S. and must be from an authorized Axe Bat dealer.

Closeout bat models, Senior Softball and wood bats (other than Pro-Fit models) are final-sale and not covered by any type of warranty. Claims of lack of "pop" or "dead bat" or diminished barrel performance over time are can be result in denied claims.

Yes, in most cases. Below is our warranty coverage by product type:

Metal & Composite Bats: 1 Year
Composite Wood & Training Bats: 120 Days
Pro-Fit Wood Bats: 30 Days

The following are not covered:

Senior Softball bats

Avenge Pro Fastpitch

Wood bats (except

Pro-Fit models)

Cosmetic issues (paint, graphics, grip)

Bats used below 60°F / 15°C

Dead bat” or performance claims

Bats used in commercial batting cages

Altered bats (rolled, shaved, heat-treated, etc.)

Used or unauthorized purchases

Purchases outside the U.S.

Accessories (Sliding Mitts, Elbow Guards, etc.)

Yes, if we approve your warranty claim and require your bat for inspection, we will provide you with a prepaid shipping label. In most cases we will not request your broken bat back.

In almost every case we will NOT require a bat to be sent back but if we do, we will provide you a prepaid shipping label.

No. In almost every case, we are not requesting the damaged bat to be sent back.

No. We do not stock endcaps for customers to replace. They require a heat press and resin so if you have an endcap issue, please file a warranty claim.

Yes, if we have the ability to meet the expediting shipping your looking for and if we are made aware during the warranty process in a timely manner. We will not issue your replacement bat to ship until the expedited shipping invoice is paid.

Common options are UPS 3 day shipping which begins once the bat leaves our warehouse or the 2nd Day Air option. If you need extra assistance, please reach out to info@axebat.com and have your order # ready.

In most cases we will be shipping out a direct replacement of the model and size you purchased. It's possible to receive the same model but a different Size/Drop/Handle but we need to be advised when submitting the form and it will depend on availability.

*We cannot ship out a replacement bat that is a different Model.

Example: You purchased a 2026 Axe Fury Bravo USSSA Balanced Axe Handle Model, we cannot replace it with a different USSSA Slowpitch Model

While we make every effort to protect your bat while it's still in the packaging, we cannot control what happens to it once it leaves our warehouse and cannot be held accountable for lost and damaged shipping.

That said, please reach out to us at info@axebat.com with your order # and tracking #. We will do our best to find a solution or additional replacement.

The sticker indicates the bat is a warranty replacement or does not come with a warranty. As such, it is non-returnable and not covered by an additional warranty under our terms.

All our warranties start from the date of purchase – not the day you received the bat, or first used it.

For applicable items our warranty covers denting, cracking, breaking, or the detachment of parts that occurs during normal field use due to a manufacturing defect. Lack of “pop” or diminished barrel (dead bat) performance is not entitled to be approved.

There are a number of reasons your claim might have been denied. For example, ourwarranty does not cover:

• Bats that have been abused, altered, rolled, doctored, or mistreated in any way. 
• Bats that have been used in a commercial batting cage.
• Bats purchased used or from unauthorized resellers.
• Bats used as team bats.
• Certain wood or slowpitch bats
• You already received your 1 time warranty replacement
• Claim showed no defects or the claim was based on "dead bat" that we cannot validate
  

(Note: Our product team inspects every bat returned under warranty and reserves the right to deny any claim based on the findings of that inspection.)

Our barrels perform right out of the wrapper but performance can be compromised from a variety of things overtime. We have the right to deny claims of performance decrease or "lost pop" "dead bat" claims.

You must have the original receipt or proof of purchase from an authorized Axe Bat
reseller to submit a claim. If you purchased the bat on axebat.com, you can contact our customer service team at info@axebat.com and request your receipt be re-sent to you.

If your bat was a gift please contact the provider for a gift receipt or if they purchased from axebat.com they can reach out to us for assistance.

Axe offers a 1x replacement for approved warranty claims. If your replacement model broke, you can contact us and we will review the scenario.

Note: A bat's durability should not be measured by length of ownership but by the volume of contact hits that have been applied.

No, you only qualify for 1 replacement bat and the replacement will not come with an additional warranty.

No, our 30-Day money Back Guarantee will be voided on any warranty replacement bats.